Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, Brooki Bakehouse does not accept returns or exchanges for change of mind. If your order arrives damaged or incorrect, please follow our claim process within 24 hours of delivery.
Document the Issue
Take clear photos of the damaged packaging and the baked goods immediately upon arrival to support your claim.
Contact Our Team
Email our customer support at [email protected] with your order number and the attached photographic evidence.
Internal Assessment
Our bakery team will review your request within 48 hours to determine if a replacement or store credit is applicable.
Resolution Delivery
Once approved, we will prioritize a fresh shipment of your order or issue a digital gift card for the full purchase amount.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing